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Privacy Policy

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This page describes how we handle information that we learn about clients and potential clients/customers/visitors etc when these consumers visit our Web site(s) we operate or contact us by email. We collect the information in order to accommodate you in the pursuit of your holiday and other services you may book or request from us to that end, and we maintain it in accordance with the Privacy Act of 1974, where applicable. Any personally identifying information you provide to us is assumed as being voluntary on your part. We use it to fulfil a request you make or to assist us in carrying out our mission; it may be disclosed to others for such purposes.

If you visit our Web sites to browse, read, or download information:

  • We automatically collect the name of the domain and host from which you access the Internet; the Internet protocol (IP) address of the computer you are using; the browser software you use and your operating system; the date and time you access our sites; and the Internet address of the site from which you linked directly to our sites.
  • We use this information only as anonymous aggregate data to determine the number of visitors to different sections of our sites, to ensure the sites are working properly, and to help us make our sites more useful. We do not use it to track or record information about individuals. Generally, we delete this information after one year.
  • We do not use persistent "cookies" or tracking mechanisms that collect personally identifying information on our sites. Our Web site  uses session cookies to anonymously collect a visitor’s IP address and the date and time of the visit. Session cookies are temporary files that are erased when you close all browsers. We use these session cookies for site management purposes. Accepting session cookies on our Do Not Call Web site is voluntary; you may still use the site if you decline cookies.

If you choose to identify yourself when you call us, write to us, send us email, or use our secure online forms:
Information We Collect

  • We collect any personally identifying information, such as your name, street address, email address, and phone number, and any other information you provide to us.
  • In accordance with the  Children's Online Privacy Protection Act (COPPA), when a visitor files a complaint online and indicates an age under 13, no personally identifying information is collected in conjunction with that submission.

How We Use and Disclose Information
If you choose to provide personally identifying information to us, we will use and disclose it as described in this Privacy Policy. If you do not provide your name or other identifying information, it may be impossible for us to refer, respond to, or investigate your complaint or request. We may share your information with contractors acting on our behalf, such as transport or tour operators and other service providers requested and required by you, who are subject to confidentiality agreements.

  • If you contact us to order services or accommodation/apartment  rentals, we use the information you provide to fulfil your order or contact you about your order.
  • When you arrive at the apartment, you are checked in and we must by Thai law take a copy of your passport details and provide the times and dates of your stay with us to the local Thai Authorities. This information is collected by all natures of accommodation premises in Thailand and even applies to locals that are travelling in country.
    • We have no knowledge of what the Thai authorities do with the information collected about you however we have no knowledge of an improper use of this information.
  • In other circumstances, including requests from police, legal or government agencies, requests from private individuals or companies during litigation, we may be required or authorized by law to disclose the information you provide to the aforementioned, however this is not normally done without your knowledge.

If you want to get information about you or your company that may be in our records:

  • Thailand does not necessarily have laws governing the privacy of information, however we do always tend to follow the principles of  the Freedom of Information Act (FOIA) of the United States of America (USA) and its Privacy Act of 1974, to every extent applicable.  For more information about this information, click on FOIA and Privacy Act. To request information about you that we may have on file, please contact us .

Here's what you should know about the security of the information you provide to us:

  • We use secure socket layer (SSL) encryption to protect the transmission of the information you submit to us when you use our secure online forms. The information you provide to us is stored securely.
  • Email that you send us is not necessarily secure against interception. If your email communication includes sensitive information like your Social Security number, your bank account number, or your credit or charge card numbers, contact us through one of our secure online forms or by email or phone.
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